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Fri Sep 22, 2017
5:54:53 AM EST (USA)
FAQ's.
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What browsers does this service support?

EasyLink Production Central will support the Netscape Navigator 4.05 or Microsoft Internet Explorer 4.01 or later versions. Users with other browsers must have the following features enabled in order to access the service:

  • SSL version 3 encryption at the 40-bit level or higher
  • Frames
  • Tables
  • Cookies
  • RFC1867 support for multipart forms and file uploads
  • JavaScript

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How do I know if my message has been delivered?

EasyLink Multicast Messaging Service provides users with on-line delivery detailed status and summary reports which allow users to track, trace and confirm delivery of sent messages right from their browser.

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Which file formats does the EasyLink Multicast Messaging support?

EasyLink Multicast Messaging Service supports ASCII or TIFF file formats. The service will support all image files in TIFF format with a maximum file size of 3 megabytes.

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How do I order the service?

Go to our Contact Us to order the service. The contact us page allows you to send a message to an EasyLink Sales Representative, who will contact you promptly

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If I’m already an EasyLink Web to Fax subscriber, do I need to change my old account to work with EasyLink Multicast Messaging service?

No, your Web to Fax account will work for the Multicast Service without making any changes.

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How do I log onto the service?

Once you have registered for the service you will be provided with a EasyLink Multicast Messaging Service ID and Password. EasyLink Multicast Messaging Service users may use their existing ID and password. Enter the correct information in the fields on the Log On screen, and click on the Log On button. Please note: if you enter inaccurate information, an error message will appear. Once your entries have been confirmed, the EasyLink Multicast Messaging Services Home page will appear on your screen. From this page you can access the forms you'll need to send messages and check on message status.

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Why can’t I get into the secured section of the EasyLink Production Central?

Please make sure your browser software and ISP support the "Netscape Secured Protocol." This protocol, known as HTTPS, allows you to gain access to Web site pages that require a security code (user name and password) for entry. If you do experience this problem, call your ISP for assistance.

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How many pages can I send at a time?

The service will allow you to send up to 3 megabytes of TIFF per fax transmission or upto 300 kilobyte of text. This equates to approximately 60 pages.

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How do I enable my browser to accept cookies?

Handling Cookies

A "cookie" is a small amount of information that the EasyLink Production Central copies to your hard disk. A cookie is used to help identify you the next time you visit the site.

If you do not have cookies enabled on your browser, you will not be able to logon to the Multicast Messaging Service.

To control your computer's behavior with respect to cookies:

Netscape

  1. From the Edit menu, choose Preferences.
  2. Click the Advanced category.
  3. Under the "Cookies" category, you will see 3 radio buttons. Click the radio button "Accept all cookies".
  4. Click the OK button.

Microsoft Internet Explorer

  1. From the View menu, choose Internet Options (or Tools menu in Internet Explorer version 5).
  2. Click the Advanced tab (or Security tab and Custom Level in Internet Explorer version 5).
  3. Under the "Cookies" category, you will see 3 radio buttons. Click the radio button "Always accept cookies" ( or enable both cookie types in Internet Explorer version 5).
  4. Click the OK button.

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